Customer support
Written complaints
You may submit a complaint about the CroCab platform, a request or ride organisation by email. We will respond within the statutory period.
This English text is provided for convenience. The Croatian version is authoritative.
How to complain
Include your name, contact details, the ride number or date where available, the partner or driver if known and a clear description of the issue.
Send a written complaintWhat a complaint may concern
- the CroCab app, website or dispatch support
- a request, communication, displayed price or ride assignment
- passenger or driver conduct within the CroCab system
- a request to review information about a completed ride
Transport and partner receipts
If the complaint concerns the transport service or fiscal receipt, you may also contact the partner that performed the ride. CroCab will assist with relevant information within its platform role.
Data protection
For privacy, access or deletion matters, see the Privacy Policy or Account deletion page.
Contact
Mobilitas Magna j.d.o.o.[email protected]+385 91 987 0005